Refund Policy

Last Updated: January 2025

This Refund Policy outlines the terms and conditions for refunds at Bonesfreshyouth.

1. General Information

At Bonesfreshyouth, we are committed to your satisfaction. This policy explains our approach to refunds and returns for any products or services we may offer.

2. Free Educational Content

The majority of content on our website is provided free of charge for educational purposes. As this content is freely accessible, no refunds are applicable for accessing or using this information.

3. Paid Products or Services

Should we offer paid products or services in the future, the following terms will apply:

3.1 Eligibility for Refunds

You may be eligible for a refund if:

You request a refund within 14 days of purchase
The product or service has a defect or does not match its description
You have not substantially used or accessed the product or service
Technical issues prevented you from accessing the product or service

3.2 Non-Refundable Items

The following are generally not eligible for refunds:

Products or services used or accessed beyond the trial period
Downloadable digital content that has been accessed or downloaded
Customized or personalized services that have been delivered
Services that have been fully rendered

4. Refund Process

4.1 How to Request a Refund

To request a refund, please contact us with the following information:

Your name and contact information
Order number or transaction ID
Date of purchase
Reason for refund request
Any relevant supporting documentation

4.2 Review Process

Once we receive your refund request, we will:

Acknowledge receipt within 2 business days
Review your request within 5-7 business days
Notify you of our decision via email
Process approved refunds within 10 business days

4.3 Refund Method

Approved refunds will be processed using the original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.

5. Partial Refunds

In some cases, we may offer partial refunds if:

You have used part of a service or product
The issue affects only a portion of your purchase
A compromise solution is mutually agreed upon

6. Cancellations

6.1 Cancellation Before Delivery

You may cancel your order before the product is delivered or service is rendered for a full refund.

6.2 Subscription Cancellations

If we offer subscription services, you may cancel at any time. Cancellations will take effect at the end of the current billing period, and no refunds will be provided for partial periods.

7. EU Consumer Rights

In accordance with EU consumer protection laws, you have the right to withdraw from a purchase within 14 days without giving any reason. This right applies to:

Physical goods that have not been opened or used
Digital content that has not been accessed or downloaded
Services that have not yet commenced

To exercise your right of withdrawal, you must inform us of your decision by a clear statement before the 14-day period expires.

8. Exceptions and Special Circumstances

We reserve the right to make exceptions to this policy in special circumstances, including but not limited to:

Technical errors affecting your purchase
Unauthorized transactions
Duplicate charges
Extraordinary situations beyond your control

9. Disputes

If you are not satisfied with our refund decision, you may:

Request a review by contacting our customer service team
File a complaint with the Irish consumer protection authority
Seek resolution through alternative dispute resolution services

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

11. Contact Us

For questions about this Refund Policy or to request a refund, please contact us:

Bonesfreshyouth
3 Dublin Landings, North Wall Quay
Dublin 1, Ireland
Email: infocenter@bonesfreshyouth.world
Phone: +353 1 566 8000
Customer Service: Aoife Gallagher

12. Governing Law

This Refund Policy is governed by the laws of Ireland and the European Union consumer protection regulations.